Terms & Conditions
Welcome to The Human Awakening ("we," "us," "our," or "the Company"). These Terms and Conditions ("Terms") govern your use of our website, products, and services. By accessing our website, making a purchase, or using our services, you agree to be bound by these Terms.
JURISDICTION AND GOVERNING LAW
The Human Awakening is an Australian business operating under Australian law. These Terms are governed by the laws of Australia, specifically New South Wales. However, we also comply with applicable consumer protection laws in the United States, United Kingdom, Canada, and European Union where we market and sell our products.
1. ACCEPTANCE OF TERMS
By using our website, purchasing our products, or accessing our services, you:
Acknowledge that you have read and understood these TermsAgree to be legally bound by these Terms and our Privacy PolicyConfirm that you are at least 18 years of age (16 in the EU)Represent that you have the legal capacity to enter into this agreement
If you do not agree to these Terms, please do not use our website or services.
2. DEFINITIONS
"Products" includes all digital content, courses, books, videos, audio files, frameworks, protocols, resources, and any other materials provided by The Human Awakening"Services" includes our website, customer support, community access, and any consulting or coaching services"User," "you," or "your" refers to the individual or entity accessing our website or purchasing our products"Content" refers to all text, images, videos, audio, software, and other materials on our website
3. DIGITAL PRODUCT USAGE AND LICENSE
3.1 License Grant
Upon purchase, we grant you a limited, non-exclusive, non-transferable, revocable license to use our digital products for personal, non-commercial purposes only.
3.2 Permitted Uses
You may:
Download and store products on your personal devicesAccess products for your personal learning and developmentPrint materials for your personal useTake notes and create personal summaries for your own reference
3.3 Prohibited Uses
You may not:
Redistribute, resell, share, or transfer products to any third partyModify, adapt, translate, or create derivative works from our contentUse products for commercial purposes without express written permissionUpload or share products on file-sharing platforms, social media, or public forumsRemove or alter copyright notices, watermarks, or other proprietary markingsReverse engineer, decompile, or disassemble any software componentsUse products in violation of any applicable laws or regulations
3.4 Digital Rights Management
Our products may include digital rights management (DRM) or other technological measures to prevent unauthorized use. You agree not to circumvent or attempt to circumvent these measures.
4. PURCHASES AND PAYMENT TERMS
4.1 Payment Methods
We accept payment through:
Stripe (credit/debit cards)PayPalGoogle PayBank transfer (for select products and regions)
4.2 Pricing and Currency
All prices are displayed in Australian Dollars (AUD) unless otherwise specifiedPrices may be converted to local currency by your payment providerWe reserve the right to change prices at any time without noticeCurrency conversion rates and international transaction fees are determined by your payment provider
4.3 Order Processing
Digital products are delivered instantly upon successful paymentYou will receive confirmation and download instructions via emailDelivery to your registered email address constitutes completion of our delivery obligation
4.4 Failed Payments
If payment fails, access to products may be suspended until payment is resolvedYou are responsible for ensuring payment information is current and accurateAdditional fees may apply for failed payment attempts
5. REFUND POLICY
5.1 30-Day Satisfaction Guarantee
Despite the instant digital nature of our products, we offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a full refund within 30 days of purchase by emailing
.
5.2 Refund Process
Refund requests must include your order number and purchase emailRefunds are processed within 3-5 business daysRefunds are issued to the original payment methodUpon refund, your access to digital products will be revoked
5.3 Refund Exceptions
Refunds may be denied if:
The request is made after 30 days from purchaseThere is evidence of content sharing or violation of usage termsMultiple refund requests from the same customer indicate abuse of the policy
6. COMMUNITY CONDUCT AND ACCESS
6.1 Community Guidelines
If you join any community, course, membership area, or group associated with The Human Awakening, you agree to:
Treat all members with respect and courtesyKeep all content and discussions confidentialRefrain from spam, promotional content, or commercial activitiesAvoid harassment, discrimination, or abusive behaviorRespect intellectual property rights of all content sharedFollow all applicable laws and regulations
6.2 Prohibited Community Behavior
The following behaviors may result in immediate removal without refund:
Sharing copyrighted content without permissionHarassment, bullying, or threatening behaviorDiscrimination based on race, gender, religion, nationality, or other protected characteristicsSpam, excessive self-promotion, or commercial solicitationSharing personal information of other membersAttempting to recruit members to competing servicesViolating any applicable laws or regulations
6.3 Moderation Rights
We reserve the right to:
Monitor community interactionsRemove inappropriate contentSuspend or terminate access without noticeReport illegal activities to appropriate authorities
7. INTELLECTUAL PROPERTY RIGHTS
7.1 Ownership
All content, including but not limited to:
Text, images, videos, audio recordingsThe Unwritten Process methodology and frameworksCourse materials, worksheets, and resourcesWebsite design, graphics, and user interfaceTrademarks, service marks, and logos
Are the exclusive intellectual property of The Human Awakening and are protected by Australian and international copyright, trademark, and other intellectual property laws.
7.2 Copyright Protection
All materials are protected under the Copyright Act 1968 (Australia)International copyright protections apply in the US, UK, Canada, and EUUnauthorized use may result in legal action and monetary damages
7.3 Trademark Rights
"The Human Awakening," "Unwritten," "The Unwritten Process," and related marks are trademarks of The Human Awakening. Use without permission is prohibited.
7.4 DMCA Compliance
We respect intellectual property rights and comply with the Digital Millennium Copyright Act (DMCA) for US-based copyright claims.
8. USER-GENERATED CONTENT
8.1 Content Submission
By submitting testimonials, reviews, comments, or other content to us, you grant us a perpetual, worldwide, royalty-free license to use, modify, and display such content for marketing and promotional purposes.
8.2 Content Standards
User-generated content must:
Be truthful and accurateNot violate any third-party rightsComply with applicable lawsMeet our community standards
8.3 Content Removal
We reserve the right to remove any user-generated content that violates these Terms or our community guidelines.
9. DISCLAIMERS AND WARRANTIES
9.1 Educational Purpose
Our products and services are for educational and informational purposes only. They are not intended to:
Provide medical, psychological, or therapeutic adviceReplace professional mental health treatmentDiagnose, treat, cure, or prevent any medical conditionSubstitute for professional counseling or therapy
9.2 Results Disclaimer
Individual results may varyWe make no guarantees about specific outcomesSuccess depends on individual effort and circumstancesPast results do not guarantee future performance
9.3 Warranty Disclaimer
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR PRODUCTS AND SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.
9.4 Technical Disclaimer
We do not guarantee uninterrupted access to digital productsTechnical issues may occasionally affect product deliveryWe are not responsible for compatibility issues with your devicesInternet connectivity is required for initial download
10. LIMITATION OF LIABILITY
10.1 Liability Limitations
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE HUMAN AWAKENING SHALL NOT BE LIABLE FOR:
ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGESLOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITIESDAMAGES RESULTING FROM USE OR INABILITY TO USE OUR PRODUCTSANY DAMAGES EXCEEDING THE AMOUNT YOU PAID FOR THE SPECIFIC PRODUCT
10.2 Consumer Law Protections
Nothing in these Terms excludes, restricts, or modifies rights or remedies that cannot be excluded under:
Australian Consumer LawUK Consumer Rights Act 2015EU Consumer Rights DirectiveUS state consumer protection lawsCanadian consumer protection legislation
11. FORCE MAJEURE
We are not liable for any failure to perform our obligations due to circumstances beyond our reasonable control, including but not limited to:
Natural disastersGovernment actions or regulationsInternet service disruptionsThird-party service failuresPandemics or public health emergencies
12. PRIVACY AND DATA PROTECTION
Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using our services, you consent to our Privacy Policy.
13. MODIFICATION OF TERMS
13.1 Right to Modify
We reserve the right to modify these Terms at any time. Changes may be necessary due to:
Legal or regulatory requirementsChanges in our business practicesNew product features or servicesSecurity or technical improvements
13.2 Notification of Changes
We will notify you of material changes by:
Posting updated Terms on our websiteSending email notifications to registered usersUpdating the "Last Updated" date at the top of these TermsProviding notice through our CRM system
13.3 Continued Use
Your continued use of our website or services after changes constitute acceptance of the modified Terms.
14. TERMINATION
14.1 Termination by You
You may terminate your relationship with us at any time by:
Ceasing to use our website and servicesRequesting account deletionUnsubscribing from our communications
14.2 Termination by Us
We may terminate or suspend your access immediately, without notice, for:
Violation of these TermsFraudulent or illegal activityAbuse of our refund policyHarmful behavior toward other usersAny conduct that damages our reputation or business
14.3 Effect of Termination
Upon termination:
Your right to access products and services ceasesAny outstanding payment obligations remainProvisions regarding intellectual property, disclaimers, and limitations of liability survive
15. DISPUTE RESOLUTION
15.1 Governing Jurisdiction
These Terms are governed by the laws of New South Wales, Australia. However, specific consumer protection laws of your residence may also apply.
15.2 Dispute Resolution Process
Before initiating legal proceedings, parties agree to attempt resolution through:
Direct communication with our support teamGood faith negotiationMediation through a mutually agreed mediator (if necessary)
15.3 Legal Proceedings
Australian residents: Disputes will be resolved in the courts of New South WalesInternational customers: May pursue claims in their local jurisdiction for consumer protection mattersSmall claims courts: You may pursue claims in small claims court where applicable
15.4 Class Action Waiver
Where permitted by law, you agree to resolve disputes individually and waive the right to participate in class action lawsuits.
16. INTERNATIONAL CONSIDERATIONS
16.1 Multi-Jurisdictional Compliance
We strive to comply with applicable laws in all jurisdictions where we market our products, including:
Australian Consumer LawUK Consumer Rights Act 2015EU Consumer Protection DirectivesUS Federal Trade Commission regulationsCanadian Competition Act and provincial consumer protection laws
16.2 Currency and Taxation
Prices are in Australian Dollars unless otherwise specifiedYou are responsible for any applicable taxes in your jurisdictionCurrency conversion fees are determined by your payment provider
16.3 Export Controls
Our digital products may be subject to export control laws. You agree not to export or re-export products in violation of applicable laws.
17. ACCESSIBILITY
We are committed to making our website and digital products accessible to users with disabilities in accordance with:
Web Content Accessibility Guidelines (WCAG) 2.1Australian Disability Discrimination Act 1992Americans with Disabilities Act (ADA)UK Equality Act 2010
18. CONTACT INFORMATION
For General Inquiries:
Email:
Subject Line: General Inquiry
For Legal or Terms-Related Issues:
Email:
Subject Line: Legal/Terms Inquiry
For Disputes or Complaints:
Email:
Subject Line: Dispute/Complaint
Response Time:
We will respond to inquiries within 48-72 hours during business days.
19. SEVERABILITY
If any provision of these Terms is found to be unenforceable or invalid, the remaining provisions will remain in full force and effect. Invalid provisions will be replaced with enforceable provisions that most closely achieve the intended purpose.
20. ENTIRE AGREEMENT
These Terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and The Human Awakening regarding your use of our website and services.
21. LANGUAGE
These Terms are written in English. In case of any discrepancy between English and translated versions, the English version shall prevail.
ACKNOWLEDGMENT
By using our website, purchasing our products, or accessing our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
If you have questions about these Terms, please contact us at
before using our services.
These Terms and Conditions comply with Australian law and applicable international consumer protection regulations. They govern the sale and use of digital products and services offered by The Human Awakening to customers in Australia, United States, United Kingdom, Canada, European Union, and other international markets.