Privacy Policy
At The Human Awakening ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or interact with our services.
JURISDICTION AND APPLICABILITY
The Human Awakening is based in Australia and operates under Australian Privacy Law (Privacy Act 1988). This Privacy Policy also complies with international privacy regulations including the General Data Protection Regulation (GDPR) for EU/UK residents, the California Consumer Privacy Act (CCPA) for California residents, and the Personal Information Protection and Electronic Documents Act (PIPEDA) for Canadian residents.
1. INFORMATION WE COLLECT
Personal Information You Provide:
Name (first and last)Email addressPhone numberBilling addressPayment information (processed securely through our payment providers)Country of residenceCommunication preferencesSurvey responses and feedbackAny information you provide in customer support inquiries or online forms
Information Collected Automatically:
IP address and geolocation dataBrowser type, version, and language settingsDevice information (type, operating system, screen resolution)Pages visited, time spent on our site, and navigation patternsReferring website or source (including social media platforms)Date and time of visitsCookies and similar tracking technologies
Information from Advertising Platforms:
When you interact with our advertisements on platforms including Facebook, Google, TikTok, LinkedIn, and YouTube, we may receive:
Conversion tracking dataAudience insights and demographicsCampaign performance metricsCustom audience matching information
2. HOW WE USE YOUR INFORMATION
We use your personal information for the following purposes:
Service Delivery:
Process and fulfill your ordersDeliver digital products and content via emailProvide customer support through our CRM systemSend transactional communications (order confirmations, receipts, account updates)Manage your account and preferences
Marketing Communications:
Send promotional emails about our products and services (with your consent)Send SMS/text messages for marketing purposes (with your explicit consent)Provide relevant content, resources, and educational materialsNotify you of new products, updates, or special offersCreate and deliver targeted advertising campaigns
Advertising and Analytics:
Measure and improve advertising campaign effectivenessCreate custom audiences for social media advertisingAnalyze website traffic and user behaviorOptimize ad targeting across Facebook, Google, TikTok, LinkedIn, and YouTubeTrack conversions and return on advertising investment
Business Operations:
Improve our website and user experienceAnalyze customer preferences and purchasing patternsPrevent fraud and ensure securityComply with legal obligations in Australia and internationallyConduct market research and product development
3. LEGAL BASIS FOR PROCESSING
For Australian Residents:
We collect and use personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988.
For GDPR (EU/UK) Residents:
We process your personal information based on:
Contract: To fulfill our contractual obligations when you purchase our productsConsent: When you opt-in to marketing communications or cookiesLegitimate Interest: To improve our services, prevent fraud, and conduct business operationsLegal Obligation: To comply with applicable laws and regulations
For CCPA (California) and PIPEDA (Canada) Residents:
We process information as permitted under applicable privacy laws with appropriate consent and notice.
4. INFORMATION SHARING AND DISCLOSURE
We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:
Service Providers:
We work with trusted third-party service providers, including:
CRM Platform: GoHighLevel (for customer relationship management and email marketing)Payment Processors: Stripe, PayPal, Google Pay, and bank transfer servicesWebsite Hosting: [Your hosting provider]Analytics: Google Analytics, Facebook AnalyticsAdvertising Platforms: Facebook/Meta, Google Ads, TikTok Ads, LinkedIn Ads, YouTube AdsEmail Delivery: Services integrated with GoHighLevelCustomer Support: [Support platform if different from GoHighLevel]
These providers are contractually obligated to protect your information and use it only for specified purposes.
Advertising Partners:
We share limited information with advertising platforms to:
Deliver targeted advertisementsMeasure campaign effectivenessCreate lookalike audiencesTrack conversions and optimize ad performance
International Transfers:
Your information may be transferred to and processed in countries outside Australia, including the United States (for GoHighLevel, Stripe, Google, Facebook services). We ensure adequate protection through:
Standard Contractual Clauses (SCCs)Adequacy decisions by relevant authoritiesPrivacy Shield frameworks where applicableOther appropriate safeguards as required by law
Legal Requirements:
We may disclose your information if required by:
Australian law or court ordersInternational legal obligationsLaw enforcement requestsProtection of our rights, property, or safety
Business Transfers:
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity with appropriate notice.
5. ADVERTISING AND TRACKING
Social Media Advertising:
We use pixels and tracking codes from Facebook, TikTok, LinkedIn, and YouTube to:
Track ad performance and conversionsCreate custom audiences based on website visitorsDeliver retargeting campaignsMeasure return on advertising spend
Google Services:
We use Google Analytics, Google Ads, and Google Tag Manager to:
Analyze website traffic and user behaviorTrack conversion eventsOptimize ad campaignsImprove user experience
Cross-Platform Tracking:
Information may be shared between platforms to create unified customer profiles for advertising purposes, always in compliance with platform policies and applicable privacy laws.
6. DATA RETENTION
We retain your personal information for as long as necessary to:
Provide our services and supportComply with legal obligations (7 years for Australian tax purposes)Resolve disputes and enforce agreementsFulfill legitimate business purposes
Specific Retention Periods:
Email subscribers: Until you unsubscribe or request deletionCustomer transaction data: 7 years (Australian tax law requirement)Website analytics: 26 months (Google Analytics default)Marketing data: 3 years or until consent is withdrawnSupport inquiries: 2 years after resolution
7. YOUR RIGHTS AND CHOICES
Email Communications:
Unsubscribe from marketing emails using the link in any emailContact us to update your communication preferencesManage preferences through our CRM system
SMS/Text Messages:
Reply STOP to opt-out of text messagesStandard message and data rates may applyContact us to update SMS preferences
Advertising Controls:
Opt-out of personalized ads through platform settings (Facebook, Google, etc.)Use browser settings to control cookies and trackingVisit industry opt-out pages (Digital Advertising Alliance, Network Advertising Initiative)
Data Protection Rights:
For Australian Residents:
Access your personal informationRequest correction of inaccurate dataRequest deletion where legally permissibleMake a complaint to the Office of the Australian Information Commissioner (OAIC)
For GDPR (EU/UK) Residents:
Access: Request a copy of your personal informationRectification: Correct inaccurate or incomplete dataErasure: Request deletion of your personal informationRestriction: Limit how we process your dataPortability: Receive your data in a portable formatObject: Opt-out of certain processing activitiesWithdraw Consent: Revoke consent for marketing communicationsLodge Complaints: Contact your local Data Protection Authority
For California Residents (CCPA):
Right to know what personal information is collectedRight to delete personal informationRight to opt-out of the sale of personal information (we do not sell personal information)Right to non-discrimination for exercising privacy rights
For Canadian Residents (PIPEDA):
Access your personal informationRequest correction of inaccurate dataWithdraw consent for marketing communicationsFile complaints with the Privacy Commissioner of Canada
8. COOKIES AND TRACKING TECHNOLOGIES
We use cookies and similar technologies to:
Remember your preferences and settingsAnalyze website traffic and user behaviorImprove user experience and site functionalityDeliver targeted advertising across platformsTrack campaign performance and conversions
Types of Cookies:
Strictly Necessary: Required for website functionalityAnalytics: Google Analytics, platform analytics (Facebook, TikTok, LinkedIn)Marketing: Advertising pixels, conversion tracking, retargetingFunctional: Remember preferences, language settings, location
Managing Cookies:
You can control cookies through:
Browser settings and preferencesPlatform-specific opt-out toolsOur cookie preference center (if implemented)Third-party opt-out services
9. DATA SECURITY
We implement comprehensive security measures including:
SSL/TLS encryption for all data transmissionSecure payment processing through certified providersRegular security audits and vulnerability assessmentsAccess controls and employee training programsData backup and disaster recovery proceduresCompliance with industry security standards
However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. INTERNATIONAL DATA TRANSFERS
Your information may be transferred to and processed in:
United States: GoHighLevel (CRM), Stripe, Google, Facebook/Meta servicesEuropean Union: Various service providers with GDPR complianceOther countries: As required for service delivery and business operations
We ensure adequate protection through:
Standard Contractual Clauses (SCCs)Adequacy decisions by Australian and international authoritiesBinding Corporate Rules where applicableOther appropriate safeguards as required by law
11. CHILDREN'S PRIVACY
Our services are not intended for individuals under 18 years of age (16 in the EU). We do not knowingly collect personal information from children. If we become aware that we have collected such information, we will delete it promptly and notify parents/guardians where required by law.
12. THIRD-PARTY LINKS AND SERVICES
Our website and communications may contain links to third-party websites and services, including:
Social media platforms (Facebook, TikTok, LinkedIn, YouTube)Payment processorsEducational resources and partner sites
This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party sites you visit.
13. AUTOMATED DECISION-MAKING
We may use automated systems for:
Fraud detection and preventionAdvertising optimization and targetingCustomer segmentation for marketingWebsite personalization
You have the right to request human review of automated decisions that significantly affect you.
14. UPDATES TO THIS POLICY
We may update this Privacy Policy periodically to reflect:
Changes in our business practicesNew advertising platforms or technologiesUpdates to applicable privacy lawsFeedback from users and regulators
We will notify you of material changes by:
Posting the updated policy on our websiteSending email notification to registered usersProviding notice through our CRM systemUpdating social media and advertising campaigns
15. CONTACT INFORMATION AND COMPLAINTS
For General Privacy Inquiries:
Email:
Subject Line:
Privacy Policy Inquiry
For Data Protection Requests:
Email:
Subject Line:
Data Protection Request
Response Time:
We will respond to your inquiry within:
30 days (Australian Privacy Act)30 days (GDPR)45 days (CCPA)Or as required by applicable law
Complaints and Regulatory Contacts:
Australia:
Office of the Australian Information Commissioner (OAIC)
Website:
Phone: 1300 363 992
European Union/United Kingdom:
Contact your local Data Protection Authority
EU:
https://edpb.europa.eu/about-edpb/board/members_en
UK: Information Commissioner's Office (ICO) - ico.org.uk
United States (California):
California Attorney General's Office
Website: oag.ca.gov/privacy/ccpa
Canada:
Privacy Commissioner of Canada
Website:
Phone: 1-800-282-1376
CONSENT AND ACKNOWLEDGMENT
By using our website, purchasing our products, engaging with our advertisements on any platform, or providing your information to us, you acknowledge that you have read, understood, and agree to this Privacy Policy and our Terms of Service.
If you do not agree with this Privacy Policy, please do not:
Use our website or servicesProvide personal information to usEngage with our advertising campaignsSubscribe to our communications
GOVERNING LAW
This Privacy Policy is governed by the laws of Australia and complies with applicable international privacy regulations. Any disputes will be resolved in accordance with Australian law, except where international treaties or specific privacy laws require alternative dispute resolution procedures.
This Privacy Policy complies with the Australian Privacy Act 1988, GDPR, CCPA, PIPEDA, and other applicable international privacy laws. It covers advertising activities across Facebook, Google, TikTok, LinkedIn, and YouTube platforms.